AFTA Industrial Relations Hotline

Serviced by Leitch Hasson Dent Solicitors

This hotline has been created to provide AFTA members over the phone access to professional industrial advice.

Call: 1300 303 768

The owner/manager of the agency must quote their membership number and expiry date to access a working industrial relations solicitor who can provide advice such as award interpretation, rates of pay, employee disputes and other general industrial relations issues.

Also available is the AFTA Employment Guidelines Manual.

This contains full details on:

Employment Procedures – hiring new staff and the laws
Staff Leave – requirements and responsibilities for employers and staff
Counselling Staff – guidelines on counselling your staff
Termination Process – rights and responsibilities of the employer and the staff member
Discrimination & Harassment – what constitutes this and what to do if it occurs
OH&S – laws and guidelines governing workplace safety for all staff

AFTA can also send a copy of the applicable Award, which includes the current wage rates to members at no charge.

At this time travel industry employees fall under one of two awards - the Clerks - Private Sector Award 2010 or the General Retail Industry Award 2010. The IR Hotline can assist if you are not sure which Award your staff fall under.

To access the Employment Guidelines Manual or the Awards, simply contact AFTA on 02 9287 9900 and we can e-mail you these details. You will need to quote your membership number.